Privacy Policy

1. INTRODUCTION
   RASĀ FZE (“we”, “us”, “our”) operates the RASĀ HERBALS website and is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
2. INFORMATION WE COLLECT
   Personal Information: When you place an order, sign up for our newsletter, or interact with our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
   All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
   Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website and provide a better user experience.
   Cookies: We use cookies to enhance your browsing experience and to personalise content. Cookies are small data files stored on your device that allow us to recognise you when you return to our website. You can manage your cookie preferences through your browser settings.
3. HOW WE USE YOUR INFORMATION
   Order Processing: We use your personal information to process and fulfil your orders, including payment processing, delivery, and customer support.
   Marketing Communications: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails.
   Website Improvement: We analyse usage data to understand how our website is used, identify trends, and make improvements to our products, services, and website functionality.
   Legal Compliance: We may use your information to comply with legal obligations, respond to legal requests, and enforce our terms and conditions.
4. SHARING YOUR INFORMATION
   Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
   Legal Requirements: We may disclose your information if required by law, such as in response to a court order, legal process, or government request, or to protect our rights and the safety of our users.
5. DATA SECURITY
   We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. DATA RETENTION
   We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including complying with legal, accounting, or reporting obligations. If you request deletion of your personal data, we will delete or anonymise it unless we are required to retain it by law.
7. CHANGES TO THIS PRIVACY POLICY
   We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
8. CONTACT US
   If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at rasaherbalsuae@gmail.com.